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Privacy Policy

1. Introduction

This Privacy Policy explains how CreditPlus Group ("we", "us", "our") collects, uses, shares, and protects personal data when you interact with our services, websites, and affiliated businesses.

We are committed to protecting your privacy and handling your personal data transparently and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

  • Identity Data (e.g., name, date of birth)
  • Contact Data (e.g., email address, phone number, address)
  • Transaction Data (e.g., purchases, order history)
  • Technical Data (e.g., IP address, browser type)
  • Usage Data (e.g., how you use our website/services)
  • Marketing Preferences

3. How We Use Your Information

  • Provide and manage our products and services
  • Process transactions and fulfill orders
  • Improve our services and customer experience
  • Communicate with you regarding updates, support, and service-related matters
  • Send marketing communications (where permitted by law)

4. Cross-Business Data Use

We may share and use your personal data across our group of companies, affiliated brands, and partner businesses ("Affiliates") for the following purposes:

  • Offering products and services that may be of interest to you
  • Cross-promoting services across different brands or business units
  • Enhancing customer insights and personalizing offers
  • Internal analytics and business development

These Affiliates may operate in different sectors but are under common ownership or partnership arrangements with us.

5. Marketing, Consent and Opt-Out

By providing your personal data and agreeing to this Privacy Policy, you explicitly consent to:

  • The use of your personal data for marketing communications by us; and
  • The sharing and use of your personal data by our Affiliates and partner businesses for their own marketing purposes, including offers, promotions, and services that may be unrelated to your original interaction with us.

You acknowledge that such marketing may be delivered via email, SMS, telephone, or other electronic means, where permitted by law.

Opt-Out: You have the right to withdraw your consent and opt out of marketing communications at any time. You can do this by:

  • Clicking the "unsubscribe" link in any marketing email
  • Following opt-out instructions in SMS communications
  • Contacting us at hello@oneclickcredit.co.uk

We will process your request promptly, and you will no longer receive marketing communications, although we may still contact you regarding essential service-related matters.

5a. Advertising Cookies and Google Ads

If you allow advertising cookies, we use Google Ads (Google Ireland Ltd / Google LLC) to measure which adverts lead to applications and orders and to show more relevant adverts. This shares your visit, the ad you clicked (click identifier), order value and order reference with Google, and — only if you clicked "Accept" — your email address or phone number in scrambled (hashed) form so Google can match the order to your ad click.

Visitors in the UK, EEA, Switzerland and Canada are asked first and nothing is sent to Google Ads unless they accept. We keep a record of your choice, when you made it and the notice version shown. You can withdraw or change your choice at any time using "Cookie settings" at the bottom of any page; withdrawal stops further sharing immediately. Rejecting does not affect your ability to shop or apply.

See how Google uses information from sites that use its services.

6. Legal Basis for Processing

  • Consent (for marketing communications, including cross-business marketing)
  • Contractual necessity (to provide services you request)
  • Legitimate interests, including business growth and development, cross-promotion of services, and improving customer experience

Where we rely on consent, you have the right to withdraw it at any time.

7. Sharing Your Data

  • Our Affiliates and partner businesses
  • Service providers (e.g., payment processors, IT services)
  • Regulatory authorities where required

We do not sell your personal data to third parties.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes and enforce agreements.

9. Your Rights

  • Access to your personal data
  • Correction of inaccurate data
  • Erasure ("right to be forgotten")
  • Restriction of processing
  • Data portability
  • Objection to processing, including marketing

To exercise your rights, contact us at hello@oneclickcredit.co.uk.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse.

11. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

CreditPlus Group
14 Dudley Street, Wolverhampton, WV1 3EY
hello@oneclickcredit.co.uk